How do I order remote software online?
After you have decided to purchase, go to the order page. Follow the screens and enter the requested information to purchase online. We accept VISA, Mastercard, Discover and American Express credit cards for online purchases. After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.
What charge will show on my card?
The charge for any software on our site will appear as “Plimus, Inc.”.
How secure is the order process?
All order pages use the latest secured technology certified by Thawte and ScanAlert to ensure 100% Secure and Confidential buying. The order pages are tested daily and certified HACKER SAFE by ScanAlert. A logo will appear on each order page to ensure that it is secured.
Do you take orders by phone or mail?
We currently accept orders online or by mail only. To order SniperSpy online go to the Purchase page. To order any of our titles by mail, go to the Purchase by Mail page.
What is your privacy policy?
It is company policy that our customer databases remain confidential and private. We have not, will not, and won’t ever sell names to “spammers” or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your system other than the information required for the products’ successful operation. We also will not contact you in any way unless you request assistance.
Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates for life,online technical support for life, and live technical support at 1-(888)-475-5345 Monday through Friday 9am – 5pm EST. In the extremely rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.
Do you provide software updates?
Yes. When you purchase a Retina-X Studios product, you will receive free minor software updates until the next major version is released, which typically happens once per year. At that time you can upgrade to a future version for a substantially reduced price.
How do I cancel my subscription?
To cancel your automatic billing subscription, just contact us either by online or by phone at 1-(888)-475-5345 to let us know you wish to cancel. Your subscription will be canceled at that point and no further billing will ensue. Also, your SniperSpy account will be disabled at that time from further use. It is recommended once you cancel your subscription to remove SniperSpy from all devices associated with your account.
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